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Frequently asked questions

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Order

How long will it take to get my order?

Express delivery takes 4–10 calendar days. Standard delivery takes 5–15 calendar days.

Delivery times are estimates and may vary slightly depending on destination and customs processing.

Do I have to pay customs fees for my order?

Duties, taxes and customs fees are included in your shipping total. No additional charges will be required on delivery.

Can I change my delivery method after placing an order?

Unfortunately, we are unable to change the delivery method once your order has been placed.

Shipping & Returns

Where do you ship?

We ship worldwide. Our core markets include Australia, the United States, United Kingdom, Canada, Japan, South Korea, New Zealand, Singapore, and most of Europe.

We also service a wide range of international destinations across Asia, the Middle East, Africa, and Latin America. If your country is available at checkout, we can ship to you.

What is your return policy?

We accept returns for items that are faulty, damaged, or incorrect. Please contact us within 7 days of delivery and ensure the item is unworn, unused, and in its original condition. Once approved, we will arrange a replacement or refund.

We do not currently offer returns or exchanges for change of mind or incorrect sizing.

How will I be refunded?

A money back refund will be transferred by the same method of payment that was used for the purchase. We will hold back the payment until we have received the item.