Frequently asked questions
Ordering and payment
Payment options are shown at checkout and vary by country and device.
Email support@raisedonfilm.com as soon as possible, with your order number and the change you need. We’ll check whether the order can still be changed or cancelled.
If it has already been dispatched, you can request a return under our returns policy.
Yes. Choose a value from our digital gift cards. The card and redemption instructions are sent by email.
Shipping and delivery
We estimate 3–5 business days for priority delivery from our US warehouse, or 5–8 business days for priority delivery from our international warehouse. Dispatch depends on available stock and the items in your order. Free on every order.
We’ll email tracking details when your order is dispatched. Customs clearance can affect international delivery times.
Enter your country and address at checkout to confirm we can deliver to you. If delivery is unavailable, email support@raisedonfilm.com and we’ll check your address.
We offer one shipping service, free priority shipping to every destination we serve.
All taxes and duties are included in your order total.
Follow the tracking link in your shipping confirmation email. We send it when your order is dispatched.
Returns and exchanges
You can request a return or exchange within 14 days of delivery. Free return shipping. Exchanges are free.
Items must be unworn and unwashed, in their original packaging with all tags attached. Items supplied with a hygiene seal must keep it intact. Read the full returns policy for eligibility and refund details.
Email support@raisedonfilm.com with your order number and a photograph of the problem. For a damaged, faulty or incorrect item, we cover return shipping and offer a refund or replacement, as set out in our returns policy.
Gift cards cannot be returned. Items supplied with a hygiene seal must be unworn and unwashed, with the seal intact and the item sealed in its original packaging, to be eligible for return within the 14-day window.
Yes. We can exchange it for a different size of the same item. Email support@raisedonfilm.com with the original order number to arrange the exchange.
Email support@raisedonfilm.com with your order number and tell us what you’d like to return or exchange. We’ll send the next steps and return address. Please wait for those instructions before sending anything back.
Sizing and care
Open the size guide on the product page to check the measurements and available fit advice. Compare garment measurements with a similar piece you already own. If you need help, email support@raisedonfilm.com with the product name and the sizes you’re considering.
Follow the care label sewn into your garment. Instructions vary by fabric and finish, even between similar pieces. Product pages include the care information available for that style.
Browse the guide for your fabric:
Still need help? Email our team.